About us

eu-healthcare.eopyy.gov.gr is the Greek national contact point (NCP) for cross-border healthcare which is the Greek information portal for the Directive 2011/24/EU on the rights of patients in cross-border healthcare.

The Directive 2011/24/EU set up a network of national contact points for cross-border healthcare in the EU Member States to exchange and disseminate information on patients' rights and choices when seeking care in a country of the EU other than the one insured. The Directive lays down the conditions under which a patient can travel to another EU country to receive medical treatment and be reimbursed in his country by the national health insurance fund. It covers health care costs, as well as the prescription and dispensation of medicines and medical devices.

The NCP network can inform the patient about:

  • patients' rights in cross-border healthcare,
  • the range of healthcare benefits, reimbursed,
  • treatment requiring prior authorization,
  • terms, conditions and reimbursement administrative procedures,
  • recognizing prescriptions issued in one Member State and dispensed in another (cross-border prescriptions),
  • the contact details of the NCPs of the other Member States of the European Union,
  • the distinction between the rights granted to patients by Directive 2011/24/EU and those resulting from Regulation (EC) 883/2004 on the coordination of social security systems.
  • the details of healthcare providers, the right to exercise a profession, or any restrictions on their operation, and their professional liability insurance scheme,
  • standards and guidelines for quality of care and patient safety and,
  • complaints procedures, appeal mechanisms, legal and administrative options for settling disputes.

The Greek NCP for cross-border healthcare is organized, operated and supported by EOPYY’s Directorate of International Affairs, pursuant to the transposition national law no 4213/13 of the Directive.

EOPYY (Greek acronym for the National Organization for the Provision of Health Services) was established in 2012 under the umbrella of the Ministry of Health as the major national organization responsible for negotiating, contracting and remunerating public/state and private contracted healthcare providers, covering the healthcare costs for over 95% of the population including the vulnerable social groups such as the unemployed and uninsured, refugees etc.

Additionally, EOPYY holds a number of statutory designations on EU level, namely, as the Greek liaison body for the reimbursement of sickness benefits in kind according to the Regulation (EC) 883/2004, the competent institution of the place of stay or residence, is a member of the European Healthcare Fraud and Corruption Network (EHFCN) and works closely with EU agencies and authorities on various health issues.